Everything you need to sort out an order, a delivery or a return. If your answer isn't here, email us at contact@maneele.com.
Orders
I've just ordered, what happens now?
You get a confirmation email straight away. Your order is processed within 1–2 business days, then you receive a second email with your tracking number as soon as it ships.
Can I change or cancel my order?
Get in touch as soon as you can after ordering. Once a parcel has left the warehouse we're no longer able to modify it.
I entered the wrong address
Email us immediately. If the parcel hasn't shipped yet, we can usually correct it.
Delivery
Where is my order?
Use the tracking link in your shipping email. Our Track your order page walks you through it.
My tracking hasn't moved
Tracking can take 24–48 hours to show its first scan. If nothing has updated after 10 business days, email us and we'll open an investigation with the carrier.
Will I pay customs fees?
Orders may be subject to import duties set by your local customs authority. Full detail is in our Shipping policy.
Returns and refunds
Can I return an item?
Yes. You have 30 days from receiving your order. Items must be unworn, with tags and in their original packaging. Full detail is in our Refund policy.
How do I start a return?
Email contact@maneele.com with your order number and we'll send you the steps.
When will I be refunded?
Once we've received and checked your return, your refund goes back to the original payment method. Allow up to 10 business days for it to appear on your statement.
Products
How do I choose my size?
Each product page carries its own size guide. If you're between two sizes, email us and we'll advise.
An item arrived damaged
Send us a photo at contact@maneele.com within 48 hours of delivery and we'll make it right.
Still need us?
Email contact@maneele.com. We answer Monday to Friday.